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| CBP Customer Service Certification |
The CBP™ Customer Service Certification provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies. The CBP™ Customer Service certification module provides guidelines for emerging technologies such as Internet Chat. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service. View The Course Outline |
| Exam |
| This module prepares candidates to sit the Certified Business Professional Customer Service exam – C20-507 |